CASE STUDIES
Moonpig Case Study
accelerated growth, increased speed
OBJECTIVES
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Increase speed of delivery
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Improve engagement
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Increase business value
THE STRATEGY
1. Reorganise into cross-functional “squads” aligned around key business goals
Involving all customer-facing teams, this included growth marketing teams aligned around acquisition, activation, retention and revenue.
2. Introduce growth marketing practices including data-led, high-tempo experimentation.
3. Embed lean working practices including visualising work and limiting work in progress.
KEY OUTCOMES
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£2.4M incremental revenue in the first 4 months
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Cycle times reduced from months to days
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13% increase in alignment and involvement
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21% increase in enablement
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Valued at 1.2billion at floatation
GOUSTO Case Study
Accelerated growth, successful scaling
OBJECTIVES
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Enable the company to scale while maintaining agility
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Improve alignment
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Reposition technology as a business partner not a service delivery capability
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Increase business value
THE STRATEGY
1. Introduce cross-functional “tribes” and “squads”
This resulted in three tribes focused on growth, menu & marketplace and supply.
The Growth Tribe included cross-functional growth marketing teams.
2. Integrate technology and business partners within relevant tribes and squads.
Define squad processes to support collaboration and alignment.
3. Implement a lightweight governance model to allow alignment between tribe leadership and individual squads.
KEY OUTCOMES
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Increased alignment
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Technology repositioned as a partner rather than a delivery capability
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Reduced process overhead enabling agility as the company scaled
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7% increase in customer retention
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40% increase in customer acquisition via referral
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Record sales and first year of profitability achieved
OVO Case Study
Agility without agile coaches
OBJECTIVES
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Improve agile software delivery at scale such that it could be supported long term with a very small agile function (15-20 teams per agile coach)
THE STRATEGY
1. Define OVO's approach to agile working by establishing agile guard rails and engaging teams with their purpose and value through training.
2. Introduce process health metrics to enable "data-driven process improvement".
Initiate process health reviews enabling leadership to support and challenge teams in continuously improving.
3. Build ownership and accountability for process health by defining roles and responsibilities.
Evolve the engineering career framework to link agile skills and mindset to pay and promotion.
KEY OUTCOMES
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Cycle time reduced by up to 80%
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Improved predictability across 30+ tech teams
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Agility embedded within the culture by linking skills and behaviours to reward and recognition
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Greater clarity around career progression
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Improvements delivered with a ratio of 10-20 teams per agile coach
